Product Satisfaction 

We endeavour to ensure every one of our customers has a positive experience with our products. If you have any trouble accessing your products via Corjl or you are unhappy with another element of the product, please contact us via email and we will work with you to find a solution.

Please contact us within 28 days of your purchase if you need support or are having any trouble accessing your product. We cannot guarantee the provision of support to customers after 28 days from the date of purchase.

We provide free demonstrations of all of our products so customers can try products before they make a purchase. These free demonstrations are accessible by the ‘FREE DEMO’ link listed in each product description. We encourage all customers to access these free demonstrations so they have full understanding of the product before purchase.

If you are unhappy with an aspect of the product that can be amended by professional custom design work, this service is available with an extra fee. The fee of custom design work is $50.00 AUD per hour and any time required to communicate with the customer is included as billable time.

 

Digital Product Usage

All products from Acacia & Grace Design Co are strictly for personal use only (eg. to invite guests to your wedding). Using Acacia & Grace Design Co products for commercial purposes is strictly prohibited in all circumstances. Customers do not have permission to share their access to edit Acacia & Grace Design Co Products via Corjl with any other person nor resell any edits or copies of the product for profit.

If any customer is suspected on reselling Acacia & Grace Design Co products, access to the design will be immediately revoked and legal action will be pursued.

 

Return and Refund Policy

Due to the nature of digital products being accessible almost instantly after purchase, returns cannot be made because the customer already has access to the product. For this reason, we are unable to accept refunds in any circumstances – this includes change of mind.

 

Privacy Policy (Use of Personal Information) 

When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with our website. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers) email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout. Other third parties include Corjl (the online design platform for customers to use to edit their designs), Klaviyo (an email marketing system to communicate with email subscribers and customers) and Stacked.io. (a product review system). Each of these companies have their privacy policies available publically on their websites. 

Customers may receive occasional emails from Acacia & Grace Design Co after purchasing a product from our store. These emails include discount codes and new product releases. Customers can unsubscribe at any time by clicking the link to unsubscribe in the footer of any email from Acacia & Grace Design Co.

 

Agreement

By making a purchase from Acacia & Grace Design Co via our online store, you agree to all terms and conditions outlined above.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, please contact us here.